Terms of Service

§ 1. General provisions

1. These Terms of Service ("Terms") govern the use of the veedeck service and application, available at veedeck.com and app.veedeck.com (the "Service"), provided electronically.
2. These Terms are made available free of charge before the conclusion of any agreement for the Service, in a form that allows the user to obtain, reproduce, and store it.
3. The processing of personal data is governed by a separate document - the Privacy Policy and the Cookie Policy. The processing by the Provider of personal data entered into the Service by the User is governed by the Data Processing Agreement (§ 13).

§ 2. Definitions

• Provider - Daniel Rychlik, operating a sole proprietorship under the business name Daniel Rychlik Management, based in Wrocław, Poland, NIP: 8943229341.
• Service / veedeck - the SaaS platform enabling management of interior design and architecture projects, presentation of proposals to clients, creation of moodboards and shopping lists, and communication with contractors, together with the associated veepick browser extension.
• User - any natural person, legal entity, or organizational unit using the Service, including a Designer, a Client, and a Contractor.
• Designer - a User who creates an Account and enters into a paid agreement with the Provider for use of the Service (the primary paying user).
• Client / Contractor - individuals invited by a Designer to participate in a given project within the Designer's Account, using the relevant panels of the Service to the extent granted by the Designer.
• Account - a User's individual profile within the Service.
• Plan - a subscription tier of the Service and its scope of functionality: currently Solo, Studio, or Biuro. The detailed scope and pricing of each Plan is listed at veedeck.com/pricing.
• Terms - this document.

§ 3. Description of the Service

1. veedeck provides Designers with functionality including, among others: project management, creation and presentation of moodboards, shopping lists, communication with Clients and Contractors, and the veepick extension for collecting product data from retailer websites.
2. The scope of functionality available under each Plan is set out at veedeck.com/pricing and may vary.
3. The Provider continuously develops the Service. Some features may be labelled as experimental / beta and made available on a limited basis or to selected Users; such features may be unstable and do not give rise to any claims beyond those set out in §§ 14-15 of these Terms.
4. The Provider reserves the right to modify, develop, restrict, or discontinue individual features of the Service, provided this does not materially reduce the value of an already-paid Plan without appropriate compensation or the option to cancel.

§ 4. Technical requirements

1. Using the Service requires: a device with internet access, an up-to-date web browser supporting JavaScript and cookies, and an active email account.
2. The veepick extension requires a browser compatible with the Chrome Web Store or Opera Add-ons.
3. The Provider does not guarantee that the Service will function on browsers or configurations not officially supported.

§ 5. Registration and Account

1. Creating an Account requires providing accurate information and accepting these Terms and the Privacy Policy.
2. The Service may be used by individuals who have reached the age of majority and have full legal capacity, or by entities acting through duly authorized representatives.
3. The User is responsible for keeping their login credentials confidential and for all activity carried out through their Account, including by Clients and Contractors they invite.
4. A Designer is responsible for obtaining any consents necessary to invite a Client/Contractor into a project within the Service, including compliance with data protection law regarding data the Designer processes as controller (e.g. a Client's contact details).

§ 6. Plans, trial period, and formation of the agreement

1. Current Plans, their scope, and pricing are published at veedeck.com/pricing.
2. Registering for the Service starts a trial period, on the terms (including its length and whether payment card details are required) displayed in the Service interface at the time of registration. During the trial, the User has full access to the functionality made available as part of the trial, at no charge.
3. If, once the trial period ends, the User has not selected and paid for a Plan, the Account switches to "read-only" mode - the User retains access to view data and content entered up to that point, but loses the ability to add, edit, or delete it, until a Plan is selected and paid for.
4. An agreement for a paid Service, covering the full functionality of the relevant Plan, is formed when the User selects a Plan and successfully completes payment.
5. The trial period does not convert automatically into a paid subscription and does not result in an automatic charge to the User - selecting and paying for a Plan requires a separate, affirmative action by the User within the Service interface.

§ 7. Fees and billing

1. Payments are processed by a third-party payment provider (Stripe). By completing a payment, the User also accepts that provider's terms.
2. The fee for the selected Plan is charged on a recurring basis (monthly or annually, as chosen by the User) in advance, for the upcoming billing period, until the subscription is cancelled.
3. Prices are quoted net of tax; applicable VAT is added in accordance with the law in force.
4. If a payment cannot be collected (e.g. due to an expired card), the Provider may restrict access to the Service until payment is settled, after notifying the User.
5. Except as set out in § 9 and under mandatory consumer-protection law, fees for the Service are non-refundable, including where the Service was not used during a given billing period.

§ 8. Price changes

1. The Provider reserves the right to change the prices of the Service and to introduce new subscription Plans, in particular in connection with the development of the Service's functionality, changes in the cost of operating it, or market conditions.
2. Users with an active subscription will be notified of any price change electronically, at the email address associated with their Account, at least 30 days in advance of the change taking effect.
3. The new price applies from the first billing period following expiry of the notice period referred to in paragraph 2.
4. A User who does not accept the new price may cancel their subscription with effect at the end of the current, already-paid billing period, at no additional cost, in accordance with § 16.
5. A price change has no effect on billing periods already paid for before it takes effect.

§ 9. Complaints and right of withdrawal (Consumers)

Complaints

1. A User may submit a complaint regarding the operation of the Service or billing by emailing support@veedeck.com, describing the issue and providing information sufficient to identify the Account.
2. The Provider will review the complaint and respond within 14 days of receipt, to the email address from which the complaint was sent or another address specified by the User.
3. This procedure does not exclude or limit the rights of a User who is a consumer, or an entrepreneur with consumer-equivalent status ("Consumer"), under mandatory law, including statutory warranty rights and rights regarding conformity of digital services.
4. Consumers may also use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr) for out-of-court dispute resolution.

Right of withdrawal from a distance contract

1. A Consumer who has entered into an agreement at a distance may withdraw from it without giving a reason within 14 days of its conclusion, by submitting an unambiguous statement of withdrawal to the Provider (e.g. by email to support@veedeck.com).
2. The right of withdrawal does not apply to the extent that, before the period referred to in paragraph 5 has expired, the Provider has fully performed the Service with the Consumer's express prior consent, having informed the Consumer that they would lose the right of withdrawal once performance was complete - in accordance with Article 38(1) and (13) of the Polish Consumer Rights Act. The Provider collects this consent and information from the Consumer within the Service interface at the point of purchasing a Plan.
3. Where a Consumer validly withdraws before the Service has been fully performed, the Provider will refund the fee paid, less the value of the Service already performed up to the point of withdrawal, calculated proportionally, unless mandatory law requires otherwise.
4. Paragraphs 5-7 do not apply to Users who are not Consumers.
5. The consent and information referred to in paragraph 6 are collected from the Consumer through the Stripe payment interface at the point of purchasing a Plan. Before the payment can be completed, the Consumer is required to actively confirm their consent to the immediate performance of the Service and to acknowledge that they will lose the right of withdrawal once performance is complete. Completing the purchase without providing this confirmation is not possible.

§ 10. Acceptable use

The User must not, in particular:

1. submit or transmit unlawful content through the Service;
2. attempt unauthorized access to the Provider's systems or to other Users' accounts;
3. decompile, reverse-engineer, or otherwise attempt to obtain the source code of the Service, except where expressly permitted by mandatory law;
4. automatically extract data from the Service (scraping) other than through functionality designed for that purpose (e.g. the veepick extension, within its intended use);
5. engage in conduct that disrupts the proper functioning of the Service or places a disproportionate load on its infrastructure;
6. use the Service for purposes inconsistent with its intended purpose or that infringe the rights of third parties;
7. post or distribute, through the Service, content that discriminates against, insults, or incites hatred or violence toward individuals or groups on the basis of race, ethnic or national origin, sex, sexual orientation, gender identity, religion or belief, disability, age, or other characteristics protected by law, or content that harasses or demeans other Users or third parties.

A breach of paragraph 7 constitutes a material breach of these Terms within the meaning of § 16(3) and may result in immediate suspension or deletion of the Account, in addition to any other remedies available at law.

§ 11. Client and Contractor panels

1. Client and Contractor access to the Service is granted by the Designer within their Account and project, on the terms provided by the Service's functionality at the relevant time.
2. Clients and Contractors use the Service solely within the relationship between the Designer and the Provider - they do not enter into a separate agreement with the Provider and do not separately accept these Terms. The Designer remains the sole party to the agreement.
3. The Designer bears full responsibility for inviting a Client or Contractor into the Service, including the lawfulness of doing so (including under data protection law, where applicable), the scope of information and permissions granted to them, and their compliance with these Terms to the extent they use the Service. A breach of these Terms by a Client or Contractor is treated as a breach by the Designer and may result in the measures provided for in § 16 being applied to the Designer's Account.
4. The Provider may present Clients and Contractors with a short summary of the rules for using the relevant panel of the Service, directly within its interface - this does not constitute a separate acceptance of these Terms or a separate agreement with the Provider.

§ 12. User content and intellectual property

1. Materials uploaded by a User to the Service (e.g. photos, moodboards, project descriptions) remain their property. The User grants the Provider a non-exclusive, royalty-free license to store, process, and display such materials to the extent necessary to provide the Service (including sharing them with a Client/Contractor per the User's settings).
2. The User represents that they hold the rights to any materials they upload, or the necessary permissions to use them within the Service, and is responsible for any third-party rights infringement arising from uploaded content.
3. The Service, its source code, design, trademarks ("veedeck", "veepick"), and other elements are the property of the Provider or of parties from whom the Provider has obtained the relevant rights, and are legally protected. These Terms do not transfer any rights in those elements to the User beyond the right to use the Service as intended.

§ 13. Personal data

1. The processing of Users' personal data is governed by the Privacy Policy available at veedeck.com/en/privacy-policy, which forms an integral supplement to these Terms.
2. With regard to personal data that the User enters into the Service, or that is entered on the User's behalf (in particular data of Clients, Contractors and team members), the User is the controller, and the Provider processes that data on the User's behalf as a processor.
3. The terms of the processing referred to in point 2 are set out in the Data Processing Agreement available at veedeck.com/en/data-processing-agreement, which forms an integral part of these Terms. The Data Processing Agreement is concluded upon acceptance of the Terms and, for Users who accepted the Terms before it was introduced, when the amendment to the Terms takes effect in accordance with § 17.
4. In the event of a conflict between these Terms and the Data Processing Agreement regarding personal data protection, the Data Processing Agreement prevails.

§ 14. Availability and technical errors

1. The Provider exercises due care to ensure the Service functions correctly and is available on a continuous basis, but does not guarantee that the Service will be free of errors, downtime, or technical inconvenience, arising in particular from maintenance work, updates, the rollout of new functionality, failures on the part of third-party providers (hosting, payments, integrations), or force majeure.
2. The User acknowledges that the Service, including features labelled as beta, may contain technical errors ("bugs"). Where an error is reported to support@veedeck.com, the Provider will take reasonable steps to correct it as promptly as possible.
3. Temporary unavailability of the Service, or errors in its operation, corrected within a reasonable time of being reported, do not on their own constitute grounds for a refund of subscription fees or for withdrawal from the agreement, subject to § 9(3) and mandatory consumer-protection law.

§ 15. Limitation of liability

1. Because the Service is used both by Users who are not consumers ("Business Users") and by consumers and entrepreneurs with consumer-equivalent status ("Consumers"), this section applies differently to each group, as set out in paragraphs 2-3.
2. For Business Users: the Provider's liability for non-performance or improper performance of the agreement is limited to the fees paid by that User during the 6 months preceding the event giving rise to the damage, and excludes lost profits and indirect damages. These limitations do not apply to damage caused intentionally (Article 473 § 2 of the Polish Civil Code).
3. For Consumers: the limitations in paragraph 2 do not apply. The Provider's liability toward a Consumer is governed by generally applicable law, including the Polish Civil Code's statutory warranty provisions and the Consumer Rights Act's provisions on conformity of a digital service with the agreement - none of which can be excluded or limited by these Terms.
4. The Provider applies technical and organizational security measures appropriate to the nature of the Service, as described in the Privacy Policy. The Provider is not liable for damage resulting from unauthorized access to the Service's systems, hacking attacks, malware, DDoS attacks, or other criminal acts by third parties carried out despite the Provider's application of those security measures - except that this limitation does not apply to damage resulting from the Provider's gross negligence in securing the Service, and is applied to Consumers subject to paragraph 3.
5. The Provider is not liable for damage arising from a User's use of the Service in a manner inconsistent with these Terms, the Service's intended purpose, its documentation, or guidance provided within the Service, including consequences of incorrect data entry, incorrect Account configuration, or the User's own disclosure of login credentials to unauthorized persons.

§ 16. Term and termination

1. An agreement for a paid Plan is concluded for an indefinite period, with billing periods matching the chosen payment cycle (monthly or annual).
2. A User may cancel their subscription at any time from their Account settings or by contacting support@veedeck.com - cancellation takes effect at the end of the current, already-paid billing period, without a refund of the unused portion of that period, subject to § 8(4) and mandatory law.
3. The Provider may suspend or terminate the agreement with immediate effect in the event of a material breach of these Terms by the User (including § 10), non-payment despite a request to pay, or conduct that endangers the security of the Service or of other Users.
4. Following termination, Account data is retained and deleted in accordance with the periods set out in the Privacy Policy.

§ 17. Changes to these Terms

1. The Provider may amend these Terms for valid reasons, in particular: changes to the Service's functionality, changes in law, or changes to payment terms or prices (per § 8).
2. Users with an active subscription will be notified of changes to these Terms electronically, with reasonable advance notice, no shorter than the notice period set out in § 8(2) for changes affecting price.
3. Continued use of the Service after the changes take effect constitutes acceptance of them; a User who does not accept the changes may terminate the agreement as described in § 16.

§ 18. Governing law and disputes

1. These Terms and any agreement formed under them are governed by Polish law.
2. For Users who are not consumers, disputes fall within the jurisdiction of the court competent for the Provider's registered seat.
3. For Users who are consumers, or entrepreneurs with consumer-equivalent status, the jurisdictional rules protecting such persons apply notwithstanding paragraphs 1-2, and the choice of Polish law does not deprive a consumer of the protection afforded by the mandatory law of the country of their habitual residence.

§ 19. Final provisions

1. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force, and the invalid provision is replaced by one that most closely reflects its intent while remaining lawful.
2. Matters not covered by these Terms are governed by Polish law, in particular the Civil Code, the Act on the Provision of Electronic Services, and - with respect to consumers - the Consumer Rights Act.
3. Contact regarding these Terms and the Service: support@veedeck.com. Contact regarding personal data protection: contact@veedeck.com.