The most common issues with login, renders, shopping lists, payments and the veepick plugin — and how to fix them quickly.
I can't log in (wrong credentials).
I see a message about an expired trial. Click "Upgrade plan", choose a plan and complete payment — access is usually restored within a few minutes.
The invitation link doesn't work. Links are valid for 24 hours — ask the designer to resend the invitation.
A render won't open or takes a very long time to load. Refresh the page, try a different browser (Chrome recommended) — PDF files may take longer on a slower connection.
A file upload freezes or shows an error. Check the format (JPEG, PNG, WebP, HEIC, PDF) and try again — large files can take several minutes to upload.
A status changed but the other party can't see it. Ask them to refresh the page — updates happen in real time but require an active internet connection.
The client accepted a product but the status didn't change. Refresh the list and check whether the client clicked the approval button rather than just viewing the product.
I can't export the list to PDF. Refresh the page, try in Chrome — if it still doesn't work, contact support.
Payment failed. Check your card details (number, CVV, expiry date), make sure the card supports online payments in the chosen currency, and contact your bank if you suspect a block.
I paid but still see the expired trial message. Wait 5–10 minutes and refresh the page. If access is still blocked after 15 minutes — contact support with proof of payment.
The plugin won't connect to the account / shows an authorisation error. Check in Settings whether the access key is up to date — if in doubt, generate a new one.
The plugin doesn't fetch data from the shop page. Some pages block automatic data fetching — fill in the missing fields manually.